Effective Date: September 14, 2026

At ItsSecureAV, we want customers to have confidence in the computers, peripherals, accessories, and other technology products purchased through our website. This Warranty Policy explains how warranty coverage works for products purchased from ItsSecureAV.

ItsSecureAV is owned and operated by TotalDigitalShield LLC, located at 30 North Gould Street, Suite R, Sheridan, WY 82801, United States.

1. Warranty Coverage

Warranty coverage may vary depending on the product, manufacturer, model, seller, and warranty terms provided with the product.

A product may be covered by:

• A manufacturer’s limited warranty
• A seller-provided warranty
• A limited warranty specifically stated on the product page
• Applicable consumer protection or other legal rights

Customers should review the warranty information provided with their product and on the applicable product page before requesting warranty assistance.

Unless specifically stated otherwise, ItsSecureAV does not provide a separate lifetime or unlimited warranty on products sold through the website.

2. Manufacturer Warranties

Many computers, monitors, printers, storage devices, networking products, and peripherals are covered by warranties provided directly by their manufacturers.

Manufacturer warranties may have their own:

• Coverage periods
• Eligibility requirements
• Registration requirements
• Repair procedures
• Replacement procedures
• Geographic restrictions
• Exclusions and limitations

Where applicable, customers may be required to contact the manufacturer directly for warranty service.

ItsSecureAV may assist customers in understanding the available warranty information, but the manufacturer ultimately determines whether a claim qualifies under its warranty.

3. What May Be Covered

Depending on the applicable warranty, coverage may include defects in materials or workmanship that occur during the stated warranty period.

Examples may include:

• Hardware components that fail under normal use
• Manufacturing defects
• Certain functional failures
• Defective parts or components
• Other issues specifically covered by the applicable warranty

Warranty coverage is determined according to the terms applicable to the particular product.

4. What May Not Be Covered

Warranty coverage generally does not apply to damage or problems caused by circumstances outside the applicable warranty terms.

Examples may include:

• Accidental or physical damage
• Liquid or moisture damage
• Improper installation or use
• Misuse, abuse, or neglect
• Unauthorized modifications or repairs
• Damage caused by incompatible components or accessories
• Normal cosmetic wear
• Damage caused by electrical surges or improper power conditions
• Software problems that are not covered by the applicable warranty
• Malware, viruses, or other security-related issues
• Damage resulting from improper maintenance
• Lost, stolen, or misplaced products
• Consumable items, unless specifically covered
• Issues caused by use contrary to the manufacturer’s instructions

This list is not exhaustive. The applicable product or manufacturer’s warranty may contain additional exclusions.

5. Warranty Period

The warranty period depends on the product and the applicable warranty terms.

The warranty period may begin on the date of purchase, shipment, delivery, activation, or another date specified by the manufacturer or warranty provider.

Customers should retain their purchase confirmation, invoice, receipt, and other order information because proof of purchase may be required to obtain warranty service.

6. How to Request Warranty Assistance

If you believe a product purchased from ItsSecureAV has a covered defect, contact our customer support team:

Email: customer@itssecureav.com
Phone: 1857-554-0943

Please provide, when available:

• Order number
• Customer name
• Product name and model
• Serial number
• Date of purchase
• Description of the problem
• Photos or videos showing physical damage or the reported issue, if applicable
• Troubleshooting information requested by our support team

Providing complete information can help us determine the appropriate next step more efficiently.

7. Troubleshooting Before Warranty Service

Before a warranty claim is processed, customers may be asked to perform reasonable troubleshooting steps.

Depending on the product, this may include:

• Restarting the device
• Checking cables and power connections
• Installing applicable manufacturer updates
• Checking device settings
• Testing another compatible cable or connection
• Following manufacturer troubleshooting instructions

Troubleshooting does not mean that a warranty claim has been accepted. It is intended to help identify the cause of the reported problem.

8. Inspection and Warranty Approval

Submitting a warranty request does not automatically guarantee approval.

The product may need to be evaluated by ItsSecureAV, the manufacturer, an authorized service provider, or another designated warranty provider.

If the issue is determined to be covered, the available remedy will depend on the applicable warranty. The remedy may include:

• Repair
• Replacement
• Replacement of a defective component
• Store credit, where applicable
• Refund, where required or specifically authorized under the applicable policy

The specific remedy is subject to the applicable warranty terms.

9. Shipping for Warranty Service

If a product must be returned for warranty inspection or service, customers will receive instructions regarding the return process.

Shipping responsibility may vary depending on the product, manufacturer, warranty terms, and reason for the return.

Customers should not send a product to ItsSecureAV without first receiving return instructions when authorization is required.

10. Data and Personal Information

Customers are responsible for backing up important files before sending a computer, storage device, phone, tablet, or other device for warranty service.

Warranty service may involve resetting, repairing, replacing, or modifying the device. ItsSecureAV and its service providers are not responsible for loss of personal files, applications, settings, or other data that may occur during authorized warranty service.

Customers should remove personal, confidential, financial, or other sensitive information from a device whenever reasonably possible before sending it for service.

11. Software and Operating Systems

Unless specifically stated otherwise, warranty coverage primarily concerns the physical product and does not necessarily cover software-related problems.

Software issues may include:

• Operating system errors
• Application problems
• Driver conflicts
• Malware or viruses
• User configuration issues
• Data loss
• Third-party software failures

Some manufacturers may provide separate software or technical support. Customers should review the applicable manufacturer terms.

12. Accessories and Components

Warranty coverage for accessories, replacement components, cables, batteries, chargers, storage devices, and other peripherals may differ from coverage for the primary product.

The applicable product listing, manufacturer warranty, or warranty documentation controls the coverage available for each item.

13. Warranty Transfers

Warranty transferability depends on the applicable manufacturer or seller warranty.

A warranty may not automatically transfer to another person or subsequent owner. Customers should review the specific warranty terms before transferring or reselling a product.

14. Unauthorized Repairs and Modifications

Unauthorized repairs, alterations, modifications, or replacement of components may affect warranty eligibility where permitted by the applicable warranty terms.

Customers should follow the manufacturer’s service instructions and use authorized service channels when required.

15. No Automatic Warranty Extension

Repair or replacement of a product does not automatically create a new warranty period unless the applicable manufacturer or warranty provider expressly provides for an extension or replacement warranty.

16. Relationship to Return and Refund Policy

Warranty claims are separate from ordinary returns and refunds.

A product may have a limited return period that differs from its warranty period. A product remaining within its warranty period does not necessarily mean it is eligible for a refund.

Customers should review the Return & Refund Policy and the applicable product warranty for additional information.

17. Consumer Rights

This Warranty Policy is not intended to limit rights that cannot legally be excluded or restricted under applicable law.

Certain jurisdictions may provide consumers with additional statutory warranties, guarantees, remedies, or protections. Where applicable, those rights remain available to the extent required by law.

18. Changes to This Warranty Policy

ItsSecureAV may update this Warranty Policy from time to time to reflect changes to our products, services, warranty procedures, or legal requirements.

The updated version will be posted on this website with a revised effective date.

19. Contact Us

For questions regarding product warranties or warranty assistance, please contact:

ItsSecureAV
Owned and operated by TotalDigitalShield LLC
30 North Gould Street, Suite R
Sheridan, WY 82801
United States

Email: customer@itssecureav.com
Phone: 1857-554-0943