Privacy Policy

Effective Date: September 14, 2026

At ItsSecureAV, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how ItsSecureAV collects, uses, discloses, and protects information when you visit our website, purchase computers or computer peripheral devices, request assistance, contact us, or otherwise interact with our services.

ItsSecureAV is owned and operated by TotalDigitalShield LLC, doing business in the United States.

Business Address:
TotalDigitalShield LLC
30 North Gould Street, Suite R
Sheridan, WY 82801
United States

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with ItsSecureAV, we may collect different types of information.

Information You Provide

You may voluntarily provide information when you:

• Create or use an account.
• Place an order.
• Request information about a product.
• Contact customer support.
• Request technology assistance.
• Subscribe to communications.
• Submit a form or inquiry.
• Participate in promotions or other website activities.

This information may include your name, email address, telephone number, billing address, shipping address, and other information necessary to provide the requested service.

Order and Transaction Information

When you purchase products through our website, we may collect information associated with your transaction, such as order details, products purchased, shipping information, billing information, and transaction status.

Payment card information may be processed by third-party payment providers. Where applicable, payment information is handled according to the payment provider’s own privacy and security practices.

Communications

If you contact us by email, telephone, contact form, or another support channel, we may retain information from the communication, including your contact details and the contents of your inquiry, so that we can respond and provide customer assistance.

Information Collected Automatically

When you visit our website, certain information may be collected automatically. This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Website pages visited.
• Approximate interaction and usage information.
• Referring website or webpage.
• Date and time of website access.
• Information about how you interact with our website.

This information may be collected through cookies, log files, analytics technologies, or similar technologies.

2. How We Use Information

We may use collected information for purposes such as:

• Processing and fulfilling orders.
• Providing products and services.
• Delivering purchased products.
• Providing customer support and assistance.
• Responding to questions and requests.
• Communicating about orders and transactions.
• Maintaining and improving our website.
• Understanding website usage and performance.
• Preventing fraud, abuse, and unauthorized activity.
• Protecting the security of our website and services.
• Complying with applicable legal obligations.
• Sending marketing communications where permitted and, where required, with your consent.
• Carrying out other purposes disclosed when information is collected.

3. Cookies and Similar Technologies

ItsSecureAV may use cookies and similar technologies to operate and improve the website.

Cookies may help us:

• Keep the website functioning properly.
• Remember preferences.
• Understand website traffic and usage.
• Improve website performance.
• Support security and fraud prevention.
• Provide relevant website features.

Some cookies may be placed by third-party service providers that perform services on our behalf.

You can generally manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

For additional information about cookies, please review our Cookie Policy.

4. How We Share Information

We do not use your personal information for purposes unrelated to providing, operating, improving, or protecting our services except as described in this Privacy Policy or otherwise disclosed to you.

We may share information with selected third parties when reasonably necessary, including:

Service Providers

We may use third-party companies to help operate our business. These providers may support functions such as:

• Payment processing.
• Order fulfillment.
• Shipping and delivery.
• Website hosting.
• Information technology.
• Analytics.
• Customer support.
• Security and fraud prevention.
• Marketing and communications.

These providers may receive information necessary to perform services on our behalf.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests.
• Protect the rights, property, or safety of ItsSecureAV, TotalDigitalShield LLC, our customers, or others.
• Detect, investigate, or prevent fraud, security incidents, or other unlawful activity.
• Enforce our agreements and policies.

Business Transfers

If TotalDigitalShield LLC or its assets are involved in a merger, acquisition, financing, reorganization, sale, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Payment Information

Payments made through our website may be processed by third-party payment processors.

ItsSecureAV may not directly store complete payment card information when payment processing is handled by an external payment provider. Payment providers may collect and process payment information according to their own terms and privacy policies.

Customers should review the privacy practices of the payment provider used for their transaction.

6. Shipping and Delivery

To fulfill orders, we may provide necessary information to shipping companies, delivery providers, fulfillment partners, or other service providers.

Information may include your name, shipping address, telephone number, order information, and other information required to deliver your purchase.

7. Customer Assistance

When you request technical, product, or other customer assistance, we may collect information necessary to understand and respond to your request.

Please do not provide passwords, payment card numbers, authentication codes, or other highly sensitive information unless specifically required through an authorized and secure process.

8. Marketing Communications

Where permitted by applicable law, we may send promotional or informational communications about products, services, offers, or website updates.

You may opt out of marketing emails by using the unsubscribe instructions included in the communication or by contacting us.

Opting out of promotional communications does not necessarily stop transactional or service-related messages, such as order confirmations, shipping updates, or important account communications.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, providing services, maintaining business and financial records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

11. Children’s Privacy

ItsSecureAV is not intended to knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can evaluate and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, products, services, or platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of third parties before providing them with personal information.

13. U.S. Privacy Rights

Depending on where you live and whether applicable legal requirements apply to our business, you may have certain rights regarding your personal information.

These rights may include, subject to applicable law:

• The right to know about personal information collected about you.
• The right to request access to certain personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information.
• The right to obtain a copy of certain information.
• The right to opt out of certain forms of data processing where applicable.
• The right to appeal certain privacy decisions where required by law.
• The right to exercise applicable privacy rights without unlawful discrimination.

Not every right applies in every circumstance. We may need to verify your identity before completing certain requests.

14. California Privacy Rights

If you are a California resident, California law may provide additional privacy rights depending on whether the law applies to our business and your particular circumstances.

Where applicable, California residents may have rights concerning access, correction, deletion, and certain disclosures or uses of personal information.

California residents may also have rights concerning certain forms of targeted advertising, sale, or sharing of personal information where applicable.

We will process qualifying requests in accordance with applicable California law.

15. Your Privacy Choices

Depending on applicable law and our data practices, you may be able to control certain uses of your information.

You can:

• Unsubscribe from promotional emails.
• Adjust cookie settings through your browser or available website controls.
• Contact us regarding applicable privacy requests.
• Request access, correction, or deletion where provided by applicable law.

To submit a privacy-related request, contact us using the information provided below.

16. Do Not Track Signals

Some browsers provide a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to every browser-based Do Not Track signal.

Where applicable law requires recognition of a particular privacy preference signal, we will handle such signals as required by applicable law.

17. International Visitors

ItsSecureAV is operated by TotalDigitalShield LLC in the United States. If you access our website from outside the United States, your information may be transferred to, processed in, or stored in the United States or other locations where our service providers operate.

Privacy protections in these locations may differ from those in your jurisdiction.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When we make changes, we may update the “Effective Date” at the beginning of this policy. We encourage you to review this page periodically to remain informed about our privacy practices.

19. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact us.

ItsSecureAV
Owned and operated by TotalDigitalShield LLC
30 North Gould Street, Suite R
Sheridan, WY 82801
United States

Email: customer@itssecureav.com
Phone: 1857-554-0943

We will review privacy inquiries and respond in accordance with applicable law.

20. Additional Information

This Privacy Policy describes general privacy practices for the ItsSecureAV website and services. Specific privacy practices may vary depending on the products or services you use, the information you provide, the technologies implemented on the website, and applicable legal requirements.

Where a separate notice is provided for a particular service, transaction, promotion, or technology, that notice may provide additional information about how your personal information is handled.