Effective Date: September 14, 2026
At ItsSecureAV, customer support is available to assist customers with questions regarding products, orders, purchases, shipping, returns, warranties, and general technology-related assistance.
ItsSecureAV is owned and operated by TotalDigitalShield LLC, located at 30 North Gould Street, Suite R, Sheridan, WY 82801, United States.
Customer Support Phone Service
Customers may contact our support team by phone at:
Phone: 1857-554-0943
Our customer support representatives may assist with general questions regarding:
- Products and product features
- Orders and purchases
- Shipping and delivery information
- Returns and refunds
- Warranty-related questions
- Product setup and general troubleshooting
- Computer and peripheral assistance
- Website and account-related questions
The availability of specific support services may vary depending on the product, manufacturer, issue, and applicable policies.
Support Is Not an Emergency Service
The ItsSecureAV customer support number is intended for customer service and technology-related assistance.
It is not an emergency telephone service, medical service, law-enforcement service, or other emergency response service.
For emergencies, customers should contact the appropriate local emergency services.
Manufacturer Support
ItsSecureAV sells products manufactured by various third-party companies. Our customer support team is not necessarily the manufacturer or an authorized manufacturer service center.
When an issue is covered by a manufacturer’s warranty or requires manufacturer-specific assistance, customers may be directed to the applicable manufacturer or authorized service provider.
No Guarantee of Resolution
Our support representatives will make reasonable efforts to assist customers; however, technical issues cannot always be resolved by telephone or remote assistance.
Some issues may require:
- Additional troubleshooting
- Product inspection
- Manufacturer assistance
- Authorized repair
- Replacement parts
- Return or warranty processing
Providing customer support does not guarantee that a particular technical problem will be resolved.
Information Provided During a Call
To assist with a customer inquiry, our representatives may request information such as:
- Name
- Order number
- Product information
- Contact information
- Purchase information
- Description of the issue
Customers should avoid providing unnecessary passwords, payment-card security codes, authentication codes, or other highly sensitive information during a support call.
Call Quality and Monitoring
Where permitted by applicable law, customer service calls may be monitored, recorded, or reviewed for purposes such as quality assurance, training, security, fraud prevention, and improving customer service.
Where legally required, appropriate notice or consent will be provided.
Payments and Account Security
Customers should never provide passwords, one-time authentication codes, or other security credentials to a representative unless the information is specifically required through an authorized and secure process.
ItsSecureAV representatives will not ask customers to disclose passwords for unrelated accounts.
Customers should independently verify requests for sensitive information before providing it.
Third-Party Services
Some support or technical services may involve third-party manufacturers, service providers, shipping companies, payment processors, or technology providers.
When third-party assistance is necessary, the applicable third party’s terms and privacy practices may also apply.
Advertising and Promotional Calls
ItsSecureAV may communicate with customers regarding orders, support requests, products, services, promotions, or other business-related matters where permitted by applicable law and based on the customer’s communication preferences.
Customers may request that certain marketing communications stop, subject to applicable legal requirements and necessary transactional communications.
Privacy
Information collected through customer support interactions is handled in accordance with our Privacy Policy.
We may use information obtained during support interactions to provide assistance, process requests, maintain records, improve services, prevent fraud, and comply with applicable legal obligations.
Changes to This Disclosure
ItsSecureAV may update this Call Center Disclosure from time to time. Any updated version will be posted on this website with a revised effective date.
Contact Information
ItsSecureAV
Owned and operated by TotalDigitalShield LLC
30 North Gould Street, Suite R
Sheridan, WY 82801
United States
Customer Support: 1857-554-0943
Email: customer@itssecureav.com